We provide free shipping to over 200 countries around the world. However, there are some locations that we are not able to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.
Shipping time varies by location. These are our estimates:
You will receive an email once your order ships that contain your tracking information, but sometimes due to free shipping tracking is not available.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
CANCELLING AN ORDER
Once an order is placed, we will not be able to cancel it after 30 minutes as your order might have already been processed.Please do drop us an email at (Your stores email) as soon as possible if you'd like to cancel an order that you have just made.
We are not responsible for any packages returned to us as refused, unclaimed, deliverable,or because of incorrect or insufficient address.If you notice an incorrect or insufficient address when receiving the confirmation email,email us back as soon as possible at (Your stores email) as a reply to your order confirmation email with the updated details.Once we process the order we are not able to change the address and we are not to beheld responsible for incorrect or insufficient address.
We typically do not offer refunds on products as we state the shipping time for each product, as well as the product description in each product page and it is up to the customer to read this information and ultimately be the person who purchases. But, if you feel as if your product is damaged, you are able to send us clear evidence through photos of your product, packaging, as well as your customer information so our team can dispute this issue depending on the resolution.
CUSTOM / DUTY FEES
Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions; customs agents may delay delivery of some packages.
In some instances, an order may be split into different packages for any of the following reasons:- Certain items may be on back order- Weight restrictions for regular shipping imposed by the post office- Different designers/warehouse location (we work from multiple warehouses to bring you the best selections at affordable prices)Holiday SeasonDue to high volume in sales during the months of October, November and December, we ask that you remain patient. Our customers are important to us and WE strive to make you happy. With that said shipping times may take longer than expected, but we guarantee that you goods will come and you will remain a loyal customer.
If you have any other questions, please contact us and we will do our best to help you out.